If you are not satisfied with an item, for any reason or no reason, please return it within 30 days of the purchase date for an exchange or full refund of the purchase price, less shipping charges.

Returns
We will accept returns for exchange or refund within 30 days of the purchase date. If you need to return or exchange something, please send an email with information about what you are returning or exchanging to returns [@] alphachesssets.com.

Refunds will be for the purchase price minus the shipping charges. Your money will be credited back to your card after we receive the item you’re returning and assure that it is in good condition.

There is no restocking fee for items that are returned to us in good condition. However, if the returned item is damaged, a restocking fee will be deducted from the refund. The amount of the restocking fee will depend on the damage and will range from 50% to 100% of the purchase price.

If your item is damaged or defective when you receive it, please keep the box it came in along with all packing materials and contact us immediately at returns [@] alphachesssets.com. We will send you a label to use to ship the item back to us so that we can replace it for you.

Order Cancellations & Modifications
Orders may be cancelled or modified for any reason. However, if a cancelled order has already shipped, the refund will be for the purchase price minus the shipping charges. To cancel or modify an order, please send an email to support [@] alphachesssets.com.

Backorders
If an item you ordered is out of stock, then you will receive notice via email or telephone that the item is on backorder. You will then be given a choice of waiting for us to restock the item, exchanging it for another item, or cancelling the order and receiving a refund.